Troubleshooting web login problems or site login

First create an account

https://www.ecmwf.int > Log in > Register new user

Prompt on login "invalid username or password" 

1. Please clear cache, cookies & active logins on your browser. How to clear browser session (5mins)

If you have forgotten your password: https://www.ecmwf.int > Log in > Forgot Password? Reset password guide (2mins)

Accessing Public documentation

If you are accessing the User Documentation Space or CUS Space, please access via an incognito browser or log out of your session.

Login to forecast services fails

Please check if the service are available in public, many services are restricted

Login to HPC fails

This service is restricted to certain users, please refer to your computing rep if you want to request access contact your Computer Representatives

Login to other services fails

If the initial login works via ECMWF site but fails on any other service, please raise a ticket

Create a Ticket

• If you are already registered with ECMWF please follow the How to reset my ECMWF password procedure. This should give you a new temporary password that you should then change using the How to change my ECMWF password procedure.
• If you know that you are not registered with ECMWF or do not receive any password reset email (do make sure of checking your Junk/Spam folders) you can create a new user id by following: https://apps.ecmwf.int/registration/