Monitoring delivery of your real-time forecast data

Member & Co-operating States/Full NMHS/max-charge customers

Standard commercial/standard NMHS customers

Manage your data files on our system with the ECMWF Production Data Store (ECPDS).

If there is a problem with your real-time data, please:

Check the ECMWF service status.
Raise a ticket via the Support Portal. ECMWF operators provide support for incidents 24/7. Other support provided during UK office hours.

If there is a problem with your real-time data, please:

Check the ECMWF service status.
Raise a ticket via the Support Portal. ECMWF operators provide support for incidents 24/7. Other support provided during UK office hours.

Changing your real-time forecast data requirements

Member & Co-operating States/Full NMHS/max-charge customers

Standard commercial/standard NMHS customers

Change your real-time data with the Product Requirements Editor (PREd)

If you hold a licence with one of the Member of Co-operating States, please contact your licence holder who will make the changes.
If ECMWF is your Licensor, you can contact us via the Support Portal.

Maximum charge & full NMHS licence holders can make up to 12 changes per contract-year to their data requirements.

Standard Commercial licence holders can make up to 4 changes per contract-year to their data requirements. Each subsequent change is subject to a fee.

Create a support ticket in our Support portal