Problem

A newly created instance got stuck indefinitely on the finalising step when provisioning.

Solution

Most likely there is a problem with the network setup of this instance.

1. Go to Provision - Instances and click on the instance not completing.
2. You will see a screen similar to this one:
   
3. If the location IP address shows a private IP (i.e. 192.168.x.x or 10.X.X.X), it is likely that Morpheus couldn't get an external IP address to communicate to the machine, so  it will not be able to update its status.

There are two possibilities:

Public network / public floating IP was configured

In this case, public network or public floating IP was configured when provisioning the VM, but Morpheus picked up as the main address one for a private or data network.

Morpheus will eventually be updated with the right IP address

No public network / public floating IP was configured on the instance.

If that is the case, you will need to delete this instance and create a new one with the right network settings.

If provisioning at ECMWF, please make sure the public network is enabled and appears first of the list of networks.

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