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Enquiries forwarded to the Copernicus User Support Specialist team will be acknowledged within 3 working days (target 100%) and a notification sent to the user. In case of specific scientific issues, the enquiries will be channelled to the ECV and data specialist of the C3S2_312a_Lot4 project and should be resolved within 3 working weeks (target 85%). In each quarter, we aim for a User Support satisfaction rating of 3 or above in 90% of all voluntary based feedbacks by users, with 1 (very unsatisfied) to 5 (very satisfied). We will also list the number of tickets in the Quarterly Report to the C3S team in the ECMWF.
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13 https://cds.climate.copernicus.eu/cdsapp#!/usersupporthelp [the URL resource last viewed on 6th March 2024] |
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