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In each quarter, we aim for User Support satisfaction scoring 3 in 90% of all voluntary based feedbacks by users, with 1 (very unsatisfied) to 5 (very satisfied). We will also list the number of tickets in the Quarterly Report.

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9 https://cds.climate.copernicus.eu/cdsapp#!/usersupporthelp  [the URL resource last viewed on 6th September 2023]

10 https://climate.copernicus.eu/help-and-support[the URL resource last viewed on 6th September 2023]

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